| ticket_id |
int(11)
|
|
|
|
| ticket_pid |
int(11)
|
|
|
|
| number |
varchar(20)
|
utf8_general_ci
|
|
|
| user_id |
int(11)
|
|
|
|
| user_email_id |
int(11)
|
|
|
|
| status_id |
int(10)
|
|
|
|
| dept_id |
int(10)
|
|
|
|
| sla_id |
int(10)
|
|
|
|
| topic_id |
int(10)
|
|
|
|
| staff_id |
int(10)
|
|
|
|
| team_id |
int(10)
|
|
|
|
| email_id |
int(11)
|
|
|
|
| lock_id |
int(11)
|
|
|
|
| flags |
int(10)
|
|
|
|
| sort |
int(11)
|
|
|
|
| ip_address |
varchar(64)
|
utf8_general_ci
|
|
|
| source |
enum('Web', 'Email', 'Phone', 'API', 'Other')
|
utf8_general_ci
|
|
|
| source_extra |
varchar(40)
|
utf8_general_ci
|
|
|
| isoverdue |
tinyint(1)
|
|
|
|
| isanswered |
tinyint(1)
|
|
|
|
| duedate |
datetime
|
|
|
|
| est_duedate |
datetime
|
|
|
|
| reopened |
datetime
|
|
|
|
| closed |
datetime
|
|
|
|
| lastupdate |
datetime
|
|
|
|
| created |
datetime
|
|
|
|
| updated |
datetime
|
|
|
|