|
ticket_id
|
int(11) unsigned
|
|
|
|
|
ticket_pid
|
int(11) unsigned
|
|
|
|
|
number
|
varchar(20)
|
|
|
|
|
user_id
|
int(11) unsigned
|
|
|
0
|
|
user_email_id
|
int(11) unsigned
|
|
|
0
|
|
status_id
|
int(10) unsigned
|
|
|
0
|
|
dept_id
|
int(10) unsigned
|
|
|
0
|
|
sla_id
|
int(10) unsigned
|
|
|
0
|
|
topic_id
|
int(10) unsigned
|
|
|
0
|
|
staff_id
|
int(10) unsigned
|
|
|
0
|
|
team_id
|
int(10) unsigned
|
|
|
0
|
|
email_id
|
int(11) unsigned
|
|
|
0
|
|
lock_id
|
int(11) unsigned
|
|
|
0
|
|
flags
|
int(10) unsigned
|
|
|
0
|
|
sort
|
int(11) unsigned
|
|
|
0
|
|
ip_address
|
varchar(64)
|
|
|
|
|
source
|
enum
|
-- |
|
Other
|
|
source_extra
|
varchar(40)
|
|
|
|
|
isoverdue
|
tinyint(1) unsigned
|
|
|
0
|
|
isanswered
|
tinyint(1) unsigned
|
|
|
0
|
|
duedate
|
datetime
|
|
|
|
|
est_duedate
|
datetime
|
|
|
|
|
reopened
|
datetime
|
|
|
|
|
closed
|
datetime
|
|
|
|
|
lastupdate
|
datetime
|
|
|
|
|
created
|
datetime
|
|
|
2026-05-20 21:54:41.000000
|
|
updated
|
datetime
|
|
|
2026-05-20 21:54:41.000000
|